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Elements and Performance Criteria

1. Identify the issues in relation to volunteers
   • Identify the details of individual and group issues in relation to volunteers through appropriate research and consultation
   • Identify societal trends that impact on volunteers and volunteering
2. Identify particular requirements of volunteers in a recreation organisation context
   • Identify reasons why organisations involve volunteers in their operations
   • Identify and document appropriate roles for volunteers within an organisation or project
   • Identify factors which affect the participation of volunteers in recreation
   • Determine motivations of volunteers and for volunteering
3. Respond to particular requirements of volunteers in a recreation organisation context
   • Translate organisation policy into procedures that address factors affecting participation and meet both organisation needs and volunteer motivations
   • Identify lines of communication and information sharing
   • Source suitable working conditions and resources to meet volunteer job role requirements
   • Utilise record keeping systems for storage of volunteer records

Required Skills

Not applicable

Evidence Required

The Evidence Guide identifies the critical aspects knowledge and skills to be demonstrated to confirm competence for this unit This is an integral part of the assessment of competence and should be read in conjunction with the Range Statements

Critical aspects of evidence to be considered	Assessment must confirm the ability integrated demonstration of all elements of competency and their performance criteria in particular the ability to ensure the learners work practices and procedures address the requirements of the organisations volunteers in accordance with organisation policy distinguish between appropriate and inappropriate tasks for volunteers within an organisation understand the motivational patterns of volunteers and address factors that may limit their contribution to the organisatio
Interdependent assessment of units	This unit must be assessed after attainment of competency in the following units Nil This unit must be assessed in conjunction with the following units Nil For the purpose of integrated assessment this unit may be assessed in conjunction with the following units Nil
Required knowledge and skills	Required knowledge Antidiscrimination and Equal Opportunity legislation Social political cultural historical issues that affect volunteering Contribution made by volunteers to the sport and recreation industry Motivational patterns of volunteers Required skills Written and verbal communication skills in order to effectively communicate with volunteers Ability to analyse and interpret information appropriate to determine strategies to overcome factors which affect the participation of volunteers Interpersonal skills in order to build rapport with volunteers

Resource implications	Physical resources assessment of this competency requires access to a real or simulated work environment appropriate documentation and resources normally used in the workplace genuine volunteers ie not the peers of the learner in a community recreation setting Human resources assessment of this competency will require human resources consistent with those outlined in the Assessment Guidelines That is assessors or persons within the assessment team must be competent in this unit be current in their knowledge and understanding of the industry through provision of evidence of professional activity in the relevant area have attained the mandatory competency requirements for assessors under the Australian Quality Training Framework AQTF as specified in Standard of the Standards for Registered Training Organisations
Consistency in performance	Competence in this unit must be assessed over a period of time in order to ensure consistency of performance over the Range Statements and contexts applicable to the work environment
Context for assessment	This unit of competency must be assessed in the context of community recreation in Australia For valid and reliable assessment the community recreation activity should closely replicate the work environment The environment should be safe with the hazards circumstances and equipment likely to be encountered in a real workplace This unit of competence should be assessed through the observation of processes and procedures oral andor written questioning on required knowledge and skills and consideration of required attitudes Where performance is not directly observed andor is required to be demonstrated over a period of time andor in a number of locations any evidence should be authenticated by colleagues supervisors clients or other appropriate persons

KEY COMPETENCIES
Collect AnalyseampOrganise Information	Communicate IdeasampInformation	PlanampOrganise Activities	Work with Othersampin Teams	Use Mathematical IdeasampTechniques	Solve Problems	Use Technology
These levels do not relate to the Australian Qualifications Framework They relate to the seven areas of generic competency that underpin effective workplace practices The three levels of performance and denote the level of competency required to perform the task Use routine approaches Select from routine approaches Establish new approaches Collecting analysing and organising information Communicating ideas and information Planning and organising activities Working with teams and others Using mathematical ideas and techniques Solving problems Using technology Please refer to the Assessment Guidelines for advice on how to use the Key Competencies

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Range Statement

Range Statements The Range Statements provide advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. The Range Statements relate to the unit as a whole and helps facilitate holistic assessment. In addition, the following variables may be present for this particular unit of competency

	CATEGORIES
Factors which affect participation	[all categories] cultural values extended family responsibilities religious belief ability to meet organisation needs of volunteer role disability level of literacy and numeracy transport confidence motivation for volunteering time available
Motivation of volunteers	[all categories] socialisation enjoyment loyalty desire to do something different support of family members and/or friends meet new people break from routine sense of involvement learn new skills increased self esteem pathway to employment travel acknowledgment status

Role for volunteers

[all categories] coach fundraiser instructor judge umpire referee administrator organiser leader catering team support management of events projects finance administration of facilities administration of equipment/uniforms assist with marketing/promotions technical assistance maintenance run events supervision of children activity leaders transport support person first aid medical staf

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